Welcome to Totteridge Florist's Terms and Conditions for online flower delivery services. These terms apply to every order you place with us via our website, and they cover flower delivery throughout Totteridge and the surrounding areas. By completing a purchase, you confirm that you have read, understood, and agreed to these Terms and Conditions. Please review them carefully before ordering. These Terms do not affect your statutory rights as a consumer in the United Kingdom.
To purchase flowers through our website, you must follow the order process as set out on our site. You will be required to provide accurate and complete information to process your order, including full delivery address, recipient’s details, and any special instructions related to the delivery of your flowers. Orders can only be accepted if you are over 18 years of age and are capable of entering into legally binding contracts.
After placing an order, you will receive an automated email acknowledging receipt. Please note this does not mean your order has been accepted. Our acceptance of your order takes place when we confirm by email that your arrangement is available, and your payment has been successfully processed. If we are unable to supply a particular product or service, we will inform you as soon as possible, and your payment will be promptly refunded if necessary.
All products and arrangements displayed are subject to availability. While we make every effort to fulfil your chosen flower selection, seasonal changes, stock limitations, and natural product variations may affect certain designs. In cases where specific flowers are unavailable, Totteridge Florist reserves the right to substitute with flowers of equal or greater value and quality, maintaining the style and colour scheme of your chosen bouquet. We will notify you of significant changes where possible, particularly if your order involves bespoke or special requests.
We provide flower delivery services throughout Totteridge and the surrounding areas. Deliveries are completed by hand on the chosen date and, where possible, within the requested time slot. Although we aim to meet all delivery requests, Totteridge Florist cannot guarantee precise delivery times during peak periods such as Valentine’s Day, Mother’s Day, and Christmas. We recommend placing orders in advance for these occasions to avoid disappointment.
If the recipient is not available at the indicated delivery address, our driver will attempt to leave the flowers with a neighbour or in a secure location, and a delivery note will be left to inform the recipient where the flowers can be found. If neither is possible, we will contact you or the recipient (if contact details are provided) to rearrange delivery. Additional charges may apply for redelivery.
Our delivery service is only available for areas listed on our delivery page, primarily Totteridge and its surrounding localities. If a delivery is outside our service area, we will notify you as soon as possible and issue a full refund if necessary.
Totteridge Florist accepts payment through a range of secure online methods including major credit and debit cards. All prices stated on our website are in pounds sterling (£) and include VAT where applicable. The price you see at checkout is the final cost of your order, inclusive of delivery charges as shown during the ordering process.
Payment must be received in full before orders can be confirmed or dispatched. If your payment transaction is refused or declined by your card issuer or chosen payment provider, we cannot be held liable for any associated delays or non-delivery. No flower delivery arrangements will be made until payment in full is received.
To change or cancel an order, please contact us as soon as possible quoting your order details. Orders for flower delivery can generally be amended or cancelled without penalty up to 24 hours before the scheduled delivery date. For orders placed during busy seasonal periods or for custom and wedding arrangements, a longer notice period may be required. Once your flowers have been prepared or are out for delivery, cancellations cannot be accepted, and refunds will not be issued.
If you wish to cancel an order, and your request is received in accordance with our notice period and the flowers have not yet been processed for delivery, we will provide a full refund using your original payment method.
For all amendments (such as changes to the delivery address, card message, or flower selection), we will endeavour to accommodate your needs, but these are only guaranteed when confirmed in writing by Totteridge Florist.
Your satisfaction is very important to us. If your flowers arrive in poor condition, are damaged, or do not match your order, please notify us within 24 hours of receipt with photographs of the arrangement as received. We will review your complaint and, at our discretion, offer a replacement or full refund if your complaint is validated. Refunds will be issued to the original method of payment. Please note that because flowers are perishable goods, returns are not generally accepted unless the product is faulty or not as described.
If a refund or replacement is offered, any items must be returned in the original packaging when possible, and the arrangement must not have been interfered with beyond reasonable inspection.
All flowers and plant arrangements are prepared with care and professional expertise to ensure they arrive in premium condition. Cut flowers are supplied with care instructions, and it is the recipient’s responsibility to follow these instructions for best results. Please be aware that due to natural variations, the appearance of the arrangement may slightly differ from photographs shown online.
It is your responsibility to provide correct and complete delivery information at the time of ordering. Totteridge Florist cannot be held responsible for failed deliveries where incomplete or incorrect details have been provided, nor for any loss or damage arising from such situations. Please ensure that the recipient is available to receive the delivery or provide alternative instructions where necessary.
Totteridge Florist endeavours to ensure that all flowers and goods are prepared and delivered to a high standard. However, to the extent permitted by law, we shall not be liable for any indirect, incidental, or consequential loss or damage, however caused, arising out of or in connection with your order, the use of this website, or delivery of our products. Our total liability for any claim relating to your order shall be limited to the value of the order itself.
We do not accept liability for any delays in delivery caused by circumstances beyond our reasonable control, including but not limited to adverse weather conditions, traffic delays, flower shortages, or act of God.
All content on Totteridge Florist’s website, including photographs, arrangement names, descriptions, logos, and design, are the intellectual property of Totteridge Florist and may not be used, copied, reproduced, or distributed without prior written permission.
Our collection and processing of your personal data is governed by our Privacy Policy, which is available separately on our website. All data obtained through your use of our online flower delivery service in Totteridge is handled securely in accordance with UK data protection legislation.
Totteridge Florist reserves the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting to our website. It is recommended that customers review these Terms regularly for updates and changes.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these Terms, our services, or products shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms and Conditions apply to all Totteridge Florist customers using our online flower delivery service in Totteridge and all surrounding areas within our specified delivery postcode list. By placing an order with us, you agree to these Terms irrespective of your location within these regions.
Should you need further clarification or wish to discuss any aspect of these Terms and Conditions, please contact us using the details provided on our website. We are always happy to assist you with your order or any queries about our online flower delivery service for Totteridge and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Totteridge, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Totteridge.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
