At Totteridge Florist, we take immense pride in delivering the freshest, most beautiful flowers to our local customers. Each bouquet is hand-crafted with care, ensuring every order received by households and businesses in Totteridge meets our high standards. Our fresh flowers guarantee is part of our ongoing commitment to customer satisfaction and quality service as your trusted local florist.
Though we take meticulous care in preparing and delivering your flowers, rare instances of damage in transit can occur. Should you receive a flower arrangement or plant that has been damaged on arrival, please contact us on the same day of delivery. Providing a photograph of the damaged item helps us resolve your issue quickly. Once we verify the damage, we are happy to offer you a replacement delivery, subject to availability, or a full refund as per your preference.
We guarantee that all flower arrangements delivered by Totteridge Florist will remain fresh for a minimum of 5 days from delivery when properly cared for. In the unlikely event your flowers do not last this period, or if they appear wilted or not up to standard on delivery, please let us know within 48 hours of receipt. Our team will assess your concerns and offer solutions, ensuring you never have to compromise on freshness when you choose a florist in Totteridge you can trust.
Your satisfaction is our top priority. If you are dissatisfied with your order for any reason related to freshness or quality, please contact us promptly within the 48-hour window. Depending on your preference and the circumstances, we can provide:
All refunds and replacements are subject to review and assessment by our team to uphold both quality standards and fairness. We aim to address all concerns swiftly, ensuring a positive Totteridge Florist experience every time.
If you have feedback, suggestions, or wish to make a formal complaint, we invite you to contact us directly. Please submit your complaint within 48 hours of delivery, including any relevant details and photographs if applicable. Our management team will investigate thoroughly and respond with a resolution as soon as possible, typically within two working days.
At Totteridge Florist, we value your opinion and always strive to find a solution that reflects our dedication to local service and floral excellence.
We have earned the trust of our Totteridge community by consistently delivering on our promises. As a local florist serving both households and businesses, we stand behind every order with integrity and a commitment to fresh flowers, reliable delivery, and genuine customer care. Thank you for choosing Totteridge Florist for your floral needs.
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